+I'm a competitor and i have questions!
Do I need to purchase a spectator ticket if I’m competing?
Competitors have access to the section they are competing in (you can find your section via the Day of Event Schedule), however, a ticket will be needed to access any other sections at said competition.
I am having trouble logging into my account.
Check to see if you confirmed your account via a confirmation email that you received when you first created an account. If not found, or if it still does not work, email us at firstname.lastname@example.org with the email you are registered with along with any information that will help us assist you.
I want to compete in doubles or in a group. Does each person need to register separately?
Yes. Each member of the group needs to register separately using the same Stage Name so that we can group/pair members appropriately.
I injured myself/am moving out of the country/won the lottery/whatever other reason and can no longer compete. What are my options?
- If you are opting out before the registration deadline, you can transfer your registration to someone else (info on transferring can be found here).
- If after the registration deadline, you can opt out of the competition and receive a weekend pass that gets you access to all sections of the competition.
- If the competition has a waitlist, we will contact the next person on the list to see if they can take your competitor spot. If they are able to take your spot, we can refund your entry.
Panic Button Guarantee
If you can't compete anymore but you literally just signed up yesterday...never fear, the Panic Button is here! Email us within 24 hours of signing up, and we'll refund you, no questions asked.
I want to use a Human Prop. What do I need to do?
Your Human Prop/s will need to register as a Human Prop using this link: https://goo.gl/forms/hWiqI2PLj3AOksHu2
You will need to submit your Human Prop’s full name/s on the Props section of the website. EX: Human Prop: Bianca Jones
Your Human Prop will need a spectator ticket for the section you are competing in (unless they are also competing or volunteering in the same section).
I submitted my music to the Portal but I want to change it.
If before the Prop and Music Deadline, you can re-submit your updated song onto the Portal and it will automatically override the previous upload. If after the deadline, you can email us the song or upload it to the Portal and we will invoice you the appropriate late fee.
I submitted my music and props. How do I know if my song and/or prop are ok?
It is up to the competitors to make sure that their music and props are appropriate, meaning that music is radio friendly and all props are not on the prohibited list. If you are unsure, send us an email with your song and lyrics and/or a description and photo of your prop/s in question.
When can I pole test at the venue?
Pole testing times can be found on the competition’s Day of Event Schedule. Each section has its own Pole Test time and competitors can only pole test during their section’s scheduled time.
How old do I need to be to compete?
PSO Competitors must be 18 years old or older. All ages are welcome to attend the event as spectators.
I don’t see the competition I want to register for OR I want to register for a competition but I only see the professional division option.
If a competition is not listed in the drop down menu, it means it is either too early to register or the competition has reached capacity and has sold out. If the Professional Qualifier is the only option listed under a specific competition, than the Amateur sections have reached capacity and are sold out.
How do I get placed on the waitlist if a competition has sold out?
Create an account on the Portal (if you haven’t already made one) and email us at email@example.com with the following information:
- Legal Name (the one you signed up in the Portal with)
- Stage Name
- Competition name
- Studio Affiliation (optional)
Why won’t my music upload?
Check to see that your music file is either in MP3, M4A or WAV form and is no longer than the listed maximums for your Level. If the file and song length are appropriate, email us your file and include your stage name to firstname.lastname@example.org so that we can try it on our end.
I competed at a prior competition, can I still order my photos and video?
Yes, you can email us and we'll help you out!
- Competition name and year
- Stage name
- Age group
+I'm a judge or volunteer and i have questions!
Do I need to purchase a spectator ticket if I am volunteering?
You do not need to purchase a ticket for the section you are volunteering in. You would need to purchase a ticket for any section that you are not volunteering in.
When does the volunteer or judging schedule come out?
Approximately 5 weeks before the competition date/s.
+i'm a spectator and i have questions!
When will tickets for an event be available?
Approximately 2 months in advance.
I purchased a pass to attend an event. Where are my tickets?
Physical and digital tickets are not needed nor sent out. Your name will be listed on the ticket list at the door and you and/or your guests can check in using the name or receipt number that is listed on your receipt from Square. The receipt number begins with a # and is a combination of letters and numbers.
I purchased a pass but I can no longer attend, can someone else use my ticket?
Yes! They can check in using your name or receipt number.
Is there an age restriction to attend?
All ages are welcome to attend the event as spectators. Children are free up to 2 years old and then half price for children 3-10 years old. Email us at email@example.com for your code.
What are the descriptions of each ticket type?
- Weekend Pass - Pro VIP: General admission to both amateur sections and seating for Professional in the first 5 rows. In and out privileges included.
- Weekend Pass - Pro Open: General admission to both amateur sections and seating for Professional behind the first 5 rows. In and out privileges included.
- Saturday Amateur: General admission to the Saturday amateur section. In and out privileges included.
- Saturday Pro - VIP: Seating for Professional in the first 5 rows. In and out privileges included.
- Saturday Pro - Open: Seating for Professional behind the first 5 rows. In and out privileges included.
- Sunday Amateur: General admission to the Sunday amateur section. In and out privileges included.
Can I bring my camera to take photos?
No, for the privacy of the competitors, we allow cell phone or tablet filming and photography only, no cameras are allowed. If you are with a media group covering the competition, please email firstname.lastname@example.org to request a media pass.